Lou Carbone to present "Getting Clued in to Experience Management"

Posted By: Denise Begley | Feb 14th, 2008 @ 5:44 PM

Hear from "Clued In: How to Keep Customers Coming Back Again and Again" author as he kicks off the MIX UX track with a dynamic session on changing our experience management to one from "make and sell" to "sensing and responding." Lou Carbone will discuss how the systematic design and delivery of experiences can be achieved, and the immense impact this has on customer value, loyalty, and the bottom line. It's a session not to be missed on Wednesday, March 5th at 1:30 PM.

Tags: customers, dynamic, Lou Carbone, MIX UX, session, Experience

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